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Privacy Policy

Effective Date: June, 2025

VoxxyAgent (“VoxxyAgent,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect, use, and share. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, platform, and services (collectively, the “Services”).

1. Information We Collect

We may collect the following categories of information:

a. Information You Provide

  • Name, email address, phone number
  • Company name and business contact information
  • Account credentials
  • Billing and payment information
  • Communications with VoxxyAgent (emails, support requests)

b. Information Collected Automatically

  • IP address
  • Browser type and device information
  • Usage data, logs, and interaction data
  • Cookies and similar tracking technologies

c. Call & Conversation Data

  • Call recordings (where enabled)
  • Call transcripts
  • Metadata such as call duration, time, and routing
  • AI-generated summaries or analytics

VoxxyAgent processes call data only as necessary to provide the Services and in accordance with client instructions.

2. How We Use Information

  • Provide, operate, and improve our Services
  • Enable AI-powered call handling and analytics
  • Maintain account security and prevent fraud
  • Process payments and manage subscriptions
  • Communicate with users regarding service updates or support
  • Comply with legal and regulatory obligations

3. How We Share Information

We do not sell personal data. We may share information only with:

  • Authorized service providers (hosting, analytics, payment processors)
  • Telecommunications and AI infrastructure partners
  • Legal or regulatory authorities when required by law
  • Clients, as part of providing contracted Services

All third parties are required to protect information in accordance with applicable laws.

4. Data Retention

We retain personal and call data only for as long as necessary to:

  • Provide Services
  • Meet contractual obligations
  • Comply with legal requirements

Clients may request deletion of data subject to applicable laws and contractual terms.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, or misuse. However, no system can be guaranteed 100% secure.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access personal data
  • Correct inaccurate information
  • Request deletion
  • Restrict or object to processing
  • Request data portability

Requests may be submitted to: info@voxxyagent.ai

7. California Privacy Rights (CCPA/CPRA)

California residents have the right to:

  • Know what personal data is collected
  • Request deletion
  • Opt out of certain data uses

VoxxyAgent does not sell or share personal information for cross-context behavioral advertising.

8. HIPAA & Sensitive Data Disclaimer

VoxxyAgent may process health-related or sensitive information only when acting as a service provider on behalf of a client. VoxxyAgent is not a covered entity unless explicitly stated in a signed Business Associate Agreement (BAA).

9. Cookies & Tracking

We use cookies to improve functionality, analyze usage, and enhance user experience. You may control cookies through browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact:

VoxxyAgent
Email: info@voxxyagent.ai