Features
We strive to be the best and make awesome work.
- AI Voice Agents (Inbound & Outbound)
- Natural-sounding voice
- Multi-language support
- Handles calls 24/7
- Escalation to human agents when needed
- Task Automation
- Appointment scheduling
- Payment processing assistance
- FAQs and information relay
- Lead qualification and routing
- Basic troubleshooting
- CRM Integration
- Syncs with HubSpot, Salesforce, Zoho, etc.
- Logs calls, notes, and outcomes
- Pulls customer history in real time
- API Integrations
- Open API support
- Custom backend integrations (booking tools, ERPs, billing platforms)
- Call Transcription & Summarization
- Real-time or post-call
- Structured summaries with tags, timestamps, and sentiment
- Call Recording & Analytics Dashboard
- KPI tracking (conversion, resolution rate, sentiment)
- Agent performance and training insights
- Daily/weekly/monthly reports
- Custom Voice & Personality
- Brand-specific tone
- Optional regional accents
- Multichannel Support (Omnichannel)
- Voice
- SMS
- Webchat
- Email auto-reply
🧠 Optional Add-Ons & Growth Features
- AI Coaching for Human Agents (call whispering or live notes)
- Post-Call Surveys + NPS capture
- Multilingual Sentiment Analysis
- Call Tagging by Topic or Outcome
- Real-Time Whisper Mode (helping live reps with suggestions during calls)
🤖 Advanced AI Capabilities
- Conversational Memory
- Remembers context from past interactions
- Personalizes conversations
- Dynamic Script Adaptation
- AI adjusts scripts based on live call input
- A/B testing for optimization
- Sentiment & Intent Detection
- Escalates angry/frustrated customers
- Adjusts tone based on emotion
- Compliance & Security
- HIPAA, PCI, SOC2, and GDPR compliant options
- Redaction of sensitive data in transcripts
- Custom Workflows & Logic Trees
- Condition-based routing
- Multistep workflows (e.g., “if X, then do Y”)
- Speech-to-Text & Text-to-Speech (TTS) Customization
- Fast, accurate, human-like
- Add branded phrases or terminology
🏥🎫📞 Industry-Specific Add-Ons Healthcare
- Appointment scheduling & reminders
- Insurance verification
- Prescription refill handling
- HIPAA-compliant data handling
- Insurance
Claim status updates - Policy explanation
- Lead qualification scripts
- FNOL (First Notice of Loss) intake
- Hospitality & Travel
Reservation booking - Itinerary updates
- Cancellation/rebooking
- Loyalty program FAQs
- Customer Support / Call Centers
Tier 1 ticket deflection - Basic troubleshooting
- Escalation tagging
- Ticket logging via API